Disclaimers & Policies:

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 At Footsie Tootsie Soapery, we understand that plans can change. Please review our cancellation policy for purchase options below:

Standard Orders

• Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
• To request a cancellation, please contact us immediately at [your email address] with your order number.

Refunds

• If your cancellation request is approved, a full refund will be issued to your original payment method. Please allow 5-10 business days for the refund to process.

Exceptions

• Orders that have already been shipped cannot be canceled.

For assistance or further questions regarding cancellations, please contact us. We’re here to help!

We stand behind every product we make. If something isn’t right, we will always do our best to make it right.

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

• Applies to first-time purchases of a product
• Product must be lightly used or tested
• Limit one refund per product type per customer

Because our products are made with natural ingredients like grass-fed tallow, they may soften or melt in transit, especially during warmer months.

• Melting does not affect the quality or effectiveness of the product
• Melted items are not eligible for refund

However, as part of our commitment to you:

• We are happy to offer a replacement if your product arrives significantly melted or compromised
• Please reach out within 7 days of delivery with photos of the product and packaging

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include photos of:
  • The product
  • The order number
  • Packaging
  • Shipping label
  • email: info@footsietootsiesoapery.com 

We will gladly send a replacement at no cost to you

To maintain the highest standards of safety and hygiene:

• We do not accept returns on used skincare products
• We do not require items to be sent back for refunds or replacements

Every product is made by hand in small batches using carefully sourced ingredients. This policy allows us to protect the integrity of our products while still caring well for every customer we serve.

All orders are shipped from North Carolina, USA

PRIVACY AND DATA USE POLICY

Last updated: May 23, 2026

This Privacy Policy describes how Footsie Tootsie Soapery ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.footsietootsiesoapery.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve our Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information we may collect includes:

• Contact details including your name, address, phone number, and email
• Order information including billing address, shipping address, payment confirmation, email address, and phone number
• Account information including usernames, passwords, and account security information
• Customer support information and communications you provide to us
• Website usage data including browser information, IP address, device details, and interactions with our website

How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Manage customer accounts
• Provide customer support
• Send order updates and notifications
• Improve our website and customer experience
• Communicate promotions and marketing offers (where permitted)
• Protect against fraud and maintain website security

Cookies

Like many websites, Footsie Tootsie Soapery may use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and enhance website functionality.

You may choose to disable cookies in your browser settings; however, certain features of the Site may not function properly.

How We Share Personal Information

We may share information with:

• Payment processors and secure payment providers
• Shipping and fulfillment partners
• Website service providers and analytics providers
• Marketing and advertising partners
• Legal authorities when required by law

We do not sell sensitive personal information without your consent.

Third Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Data Security

We use reasonable measures designed to protect your information; however, no internet transmission or storage system can be guaranteed completely secure.

Your Rights

Depending on your location, you may have rights including:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Withdraw consent where applicable
• Opt out of marketing communications

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Footsie Tootsie Soapery
Website: www.footsietootsiesoapery.com
Email: info@footsietootsiesoapery.com
Phone: 984-304-2276

Do Not Sell My Personal Information

Your Rights Under the California Consumer Privacy Act (CCPA)

If you're a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding how your personal information is collected, used, and shared.

Under this law, you have the right to opt out of the "sale" of your personal data. The CCPA defines "sale" broadly, which can include sharing your data for marketing, advertising, or analytics purposes.

To learn more, visit the official CCPA page:
🔗 https://www.oag.ca.gov/privacy/ccpa

How to Opt Out

If you wish to opt out of the sale of your personal information:

📧 Email us at: info@footsietootsiesoapery.com

Once we receive your request, we will ensure your personal data is no longer sold or shared with third parties. This applies to both the information collected directly by us and any data used to personalize your experience through ads or marketing communications.

🔒 Please note: This right applies exclusively to California residents.