Important Information

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SHIPPING & DELIVERY

All orders ship from Garner, North Carolina (ZIP code 27529).

We aim to process orders within 72 business hours. During peak seasons, holidays, or unexpected delays (e.g., weather, high order volume), fulfillment may take up to 7 business days.

📦 Shipping Address:
Please double-check that your shipping address is correct before placing your order. If a package is returned due to an incorrect or incomplete address, reshipping costs and any return fees will be deducted from your refund.

Domestic Shipping (USA):

Orders within the U.S. are shipped via USPS. Express options are available upon request. A tracking number will be provided once your order ships. If you need help retrieving your tracking number, contact us within 24 hours of shipping.

International Shipping:

We now offer international shipping! 🌎
Please ensure your country allows the import of handmade skincare products and check your local customs regulations. Buyers are responsible for any customs duties, taxes, or import restrictions. Footsie Tootsie Soapery LLC is not responsible for delayed, detained, or rejected packages due to international customs policies.

MELTABLE ITEMS POLICY

Some of our products—like body butters, balm sticks, or lotion bars—may melt during warm-weather transit or if left in the sun after delivery.

🔆 Please note:
We do not offer refunds or exchanges for items that melt due to high temperatures or prolonged exposure during shipping.

If your product arrives softened or melted, place it in a cool, dark space or refrigerate briefly to return it to a usable texture. This does not affect its quality or effectiveness.

PRIVACY AND DATA USE POLICY

Welcome to www.footsietootsiesoapery.com (the “Site”). This Privacy Policy is designed to tell you how this Site collects, uses, and discloses the information you provide via this Site. By using this Site, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy and the Terms of Use, do not use this Site.

When you purchase soap(s) from footsietootsiesoapery.com, you provide information including your name, email, phone number, shipping and credit card information, and other information you affirmatively provide. We will not sell your name, email, phone number, shipping and credit card information or personal information to any third party.  

We use collected information to:

-complete our transactions with you and keep a record of our dealings with you;
-provide you customer support;
-offer, personalize, facilitate, and improve our products and services;
-perform quality assurance;
-communicate with you about our products and services;
-better understand your beaverriversoap.com experience and your needs and interests; and
-develop new products and services..

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@footsietootsiesoapery.com or mailing us at:
Footsie Tootsie Soapery LLC

65 Glen Road, Suite 375 Garner, NC 27529 USA

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. 

Remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s.

Do Not Sell My Personal Information

Your Rights Under the California Consumer Privacy Act (CCPA)

If you're a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding how your personal information is collected, used, and shared.

Under this law, you have the right to opt out of the "sale" of your personal data. The CCPA defines "sale" broadly, which can include sharing your data for marketing, advertising, or analytics purposes.

To learn more, visit the official CCPA page:
🔗 https://www.oag.ca.gov/privacy/ccpa

How to Opt Out

If you wish to opt out of the sale of your personal information:

📧 Email us at: info@footsietootsiesoapery.com

Once we receive your request, we will ensure your personal data is no longer sold or shared with third parties. This applies to both the information collected directly by us and any data used to personalize your experience through ads or marketing communications.

🔒 Please note: This right applies exclusively to California residents.

For more details on how we handle personal data, view our full Privacy Policy.